A Simple Problem: Supply & Demand
Increased Call Volume... Lost Productivity and Missed Opportunities
CallReady Can Help
With the huge influx of job seekers into the employment market, staffing and human resource companies have seen an enormous increase in call volumes. Cumulatively this can translate to hours spent on the phone, even during times when there is no work available for the majority of the applicant callers.
Many staffing firms utilize some variation of these two approaches to deal with the surge in callers:
Don't Call Us, We'll Call You:
Applicants are instructed to avoid calling the front office on a regular basis, and are advised that they will be contacted when a position opens up.
Unfortunately, when a client does have positions to be filled, and relies on your agency for quick turn-around, too much time may be wasted pursuing applicants who are no longer in the job market, not immediately available or ineligible for the assignment.
After the initial application process, the day-to-day availability status of the applicant is lost, and recruiters have no streamlined process to determine who is "ready to go", which can result in wasted call-backs and an increased amount of time needed to fill the order.
Call Us Regularly:
At the other end of the spectrum are staffing agencies that make themselves available for every applicant call, even on days where the vast majority of callers have to be told that there are no open positions.
This presents obvious challenges to productivity, as key employees may be steered away from sales activity to become de-facto receptionists. Even with a dedicated receptionist, at peak times the calls can overwhelm additional staff members or tie up phone lines (busy signals), which can result in decreased availability for both existing and potential clients.
When another agency is just a call away, this can easily translate to missed opportunities and lost revenue.
Our Solutions: Free Setup, No Contracts, More Time To Grow Your Business
All of our solutions require no software or hardware installation at your end. They are highly reliable, "pay as you go" solutions that can be customized for your unique business needs
Engage Callers Without Sacrificing Your Staff
CallReady will provide your agency with a local or toll-free phone number provisioned with a professionally recorded, interactive menu that allows existing employees and job seekers a quick and convenient way to leave their availability status for the day. By distributing this number only to applicants and employees, your phone lines remain free for clients, and your staff free from repetitive calls. CallReady lines can accommodate a virtually unlimited number of callers, and messages can be instantly routed via e-mail to key staff members depending on the nature of the call. For example, existing employees who indicate they are late or absent for an assignment can be routed to a specific staff member so they can instantly update the client with this information.
The Next Level: Database Integration
If desired, we will work with your company's IT department to seamlessly and securely integrate your existing employee data into your CallReady phone number. Our automated system can then read the caller ID of incoming callers, and quickly search through a database to look up valuable information including full name, employment history, alternate contact numbers and more. This information is then included on the notification e-mail for the message, saving time that would have been wasted on repetitive manual look-ups for each caller.
Seamless Integration Into Job Postings and Recruitment Efforts
In today's market, a simple job posting on a website can quickly generate hundreds of phone calls. CallReady can provide your agency with local or toll-free phone numbers for your next major recruitment effort. These lines can be seamlessly integrated into your existing marketing campaigns or job postings, and can accommodate a virtually unlimited number of interested callers. Some of our clients have seen call volumes in excess of 500 calls a day from a single job posting... calls which otherwise would have crippled their day-to-day operations were instead automatically delivered to a custom e-mail folder, where they could be browsed at the recruiter's convenience.
After-Hours Answering Line
Many staffing agencies rely on simple voicemail or expensive answering services for their after-hours needs. With our after-hours service, you simply forward your office's phone line to the CallReady system at night. When you receive calls into the system, the messages can be automatically forwarded to key staff members depending on who is calling (i.e. client or employee) and the nature of the call. Like all of our products, we work dilligently with you to customize our service to fit the unique needs of your business.